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- Overview: We offer a 14-day return policy, allowing you 14 days from the date of receiving your items to initiate a return.
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Starting a Return: To begin the return process, please email us at cielohairsalon@yahoo.com.
- Return Address: For online-only items, we will provide the warehouse address via email upon your request.
- Store Credit: Returns are eligible for STORE CREDIT only; we do not provide refunds to your original payment method.
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Return Conditions:
- Items must be returned within 14 days of receipt.
- Merchandise should be unworn, unwashed, and with tags attached.
- Include the original invoice and a RETURN FORM (if applicable) in your return package. Please complete and follow the instructions on the Return Form included with your order to facilitate an exchange (if applicable).
- If you need a Return Form, kindly email us at cielohairsalon@yahoo.com.
- Processing Time: Store credit will not be available for future purchases until the return is processed and received. Please allow 3 business days for processing. Once your return is complete, you will receive an e-gift card via email for your store credit, usable both online and in-store.
- Late Returns: Items returned past the return policy deadline will not be accepted or credited.
- Shipping Requirements: All returns must be sent using traceable mail (with tracking number). Allow 5-10 days for transit time.
- Exchanges: Exchanges or store credits will be accepted at our retail locations.
- Defective Items: If you believe you received a defective item, please notify us via email through your account within 3 days of delivery confirmation. After this period, the item will be regarded as wear and tear, with no exceptions.
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Return Fees: Returns that do not comply with the above criteria will incur an $8.95 shipping fee plus a $10 handling fee for return shipping.
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- Holiday Return Policy
- Our extended Return Policy is effective from Black Friday. You may return in-store or online purchases up to two weeks after Christmas Day. Full-priced items can be returned for STORE CREDIT ONLY; we do not refund to the original payment method.
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Eligibility:
- Items purchased before Black Friday are not eligible for the Holiday Return Policy.
- Items without an invoice or gift receipt cannot be returned or exchanged.
- Accessories, handbags, jewelry, shoes, gift items, and final sale items are FINAL SALE, despite the Holiday Return Policy.
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All items must be returned in the condition they were received, unworn and unwashed.
- Disclaimer:
- Monitors can display colors differently due to various settings. The specific computer monitor you are using affects the colors shown. Different devices may yield slightly different color representations. As a result, the colors seen on your screen may not perfectly reflect the actual colors of our fabrics.
