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RETURN POLICY

  • ✨ Holiday Return & Exchange Policy

    Holiday Return Window
    Exchanges or store credit accepted until January 12 for unworn, unwashed clothing with tags and receipt.

    Final Sale Items
    Accessories, shoes, jewelry, bralettes, purses, beauty items, gift sets, sale/markdown items.

    Online Orders
    Customer pays return shipping.
    Must be postmarked within holiday window.

    Thank you for shopping small!

      •  Regular Return Policy
  • Overview: We offer a 14-day return policy, allowing you 14 days from the date of receiving your items to initiate a return.
  • Starting a Return: To begin the return process, please email us at cielohairsalon@yahoo.com.
    • Return Address: For online-only items, we will provide the warehouse address via email upon your request.
    • Store Credit: Returns are eligible for STORE CREDIT only; we do not provide refunds to your original payment method.
    • Return Conditions:
      • Items must be returned within 14 days of receipt.
      • Merchandise should be unworn, unwashed, and with tags attached.
      • Include the original invoice and a RETURN FORM (if applicable) in your return package. Please complete and follow the instructions on the Return Form included with your order to facilitate an exchange (if applicable).
      • If you need a Return Form, kindly email us at cielohairsalon@yahoo.com.
  • Processing Time: Store credit will not be available for future purchases until the return is processed and received. Please allow 3 business days for processing. Once your return is complete, you will receive an e-gift card via email for your store credit, usable both online and in-store.
  • Late Returns: Items returned past the return policy deadline will not be accepted or credited.
  • Shipping Requirements: All returns must be sent using traceable mail (with tracking number). Allow 5-10 days for transit time.
  • Exchanges: Exchanges or store credits will be accepted at our retail locations.
  • Defective Items: If you believe you received a defective item, please notify us via email through your account within 3 days of delivery confirmation. After this period, the item will be regarded as wear and tear, with no exceptions.
  • Return Fees: Returns that do not comply with the above criteria will incur an $8.95 shipping fee plus a $10 handling fee for return shipping.
      • Holiday Return Policy
      • Our extended Return Policy is effective from Black Friday. You may return in-store or online purchases up to two weeks after Christmas Day. Full-priced items can be returned for STORE CREDIT ONLY; we do not refund to the original payment method.
  • Eligibility:
    • Items purchased before Black Friday are not eligible for the Holiday Return Policy.
    • Items without an invoice or gift receipt cannot be returned or exchanged.
    • Accessories, handbags, jewelry, shoes, gift items, and final sale items are FINAL SALE, despite the Holiday Return Policy.
    • All items must be returned in the condition they were received, unworn and unwashed.
      • Disclaimer:
      • Monitors can display colors differently due to various settings. The specific computer monitor you are using affects the colors shown. Different devices may yield slightly different color representations. As a result, the colors seen on your screen may not perfectly reflect the actual colors of our fabrics.